For airport pickups, our drivers will call your nominated mobile number upon arrival and direct you towards your vehicle.
At Heathrow airport, there are severe restirctions in place by the Airport and by the Police for picking up passengers. These restrictions have recently started being enforced with more vigour. From 1st July 2011 onwards, all Heathrow pickups are from the short-stay car park at each terminal. The basic parking charge of £2.70 will be added to each Heathrow pickup fare.
At Gatwick, Luton, Stansted and London City airport, the pickups will normally be in the pickup area just outside the Terminal building.
If you have selected our optional and convenient Meet & Greet service, our driver will meet you at the Arrivals Gate or by the Information Desk within the Terminal building.
Your driver will be carrying a board displaying your name so you can be comfortable in the knowledge that you are with the correct driver and company.
Our Meet & Greet service is only £8 more and this includes 30 minutes of free waiting. Parking charges must be settled by the customer and for this a receipt will be provided.
We monitor all flights for you, so are aware of any delays prior to dispatching our drivers.
This means you do not incur any charges for flight delays.
In any case, our drivers typically arrive 30 minutes after your flight has landed (unless instructed otherwise by the client) allowing time to pass Customs, Baggage Reclaim and Passport Control.
Please note, that after 30 minutes, additional waiting time and parking charges apply. Waiting time charges start after the first 30 minutes and are at the rate of £5 per 15 minutes.